Q: How do I use mods with SnowRunner on PS4 / Xbox
A: Everything is in-game, so you just launch the game, enter the mod browser, subscribe to a mod, then activate it when the download is complete. :)
Q: I see a 401 error / the mod menu is empty / I can't subscribe or unsubscribe to mods.
A: You can usually resolve this issue by reauthenticating to the mod menus;
- Go to the mod browser page
- Press the Triangle button (PS4) or Y button (Xbox)
- Scroll down to the "Log Out" option at the bottom of the list
- Confirm you wish to log out of mod.io
- Go back to the mod browser, and follow the instructions to authenticate
Q: I get an error stating mod failed to install with error code -1, -2, -5, -7 or similar.
A: Error Code -5 and -7 are internal error codes to SnowRunner itself and not a mod.io related error. These usually appear when a mod or several mods have been installed that is not compatible with the game or have some kind of issue or error. Subscribing to mods that require manual installation, are not valid or broken mods, or mods for an older version of the game, may cause this issue, and you should unsubscribe from these mods. If you're unsure which mod may cause the error, you should unsubscribe from all mods, then resubscribe one by one.
Q: I am subscribing to mods on the mod.io website, but they do not appear in game
A: Only the mods available from the mod browser are available for consoles. Most of the mods on the website are currently PC only (see next Q&A). Subscribing to mods that are not available on the console mod menu will not be available on these platforms.
Please use the mod browser to discover and install mods on consoles, or click here to browse console-approved mods.
Q: I can only see a limited number of mods on XBOX / PS4? Why is this?
A: Mods on consoles must be pre-approved before appearing in the game - and as such, there is a limited subset of mods on consoles. Due to the rules imposed by console platforms, some mods are not suitable for consoles and are not available. More mods are slowly being added to consoles, as they must be manually pre-approved by the developer/console platforms. More will slowly appear over the days and weeks.
You can now read a blog post from Focus Home Interactive about the selection process and requirements for mods on Consoles, by clicking here. Please use the mod browser to discover and install mods on consoles, or click here to browse console-approved mods.
Q: Certain mods were available before, but have now gone - why is this?
A: All mods when they are updated require re-approval and will be unavailable while this process happens. Also, some mods have found to have issues and may be removed temporarily as they are reviewed by the Focus Home team.
Q: Why are mods I have subscribed to not available or downloading slowly?
A: If you are experiencing slow downloads, or mods are not appearing as quickly as you expect, this is due to the large file sizes of some of the mods available. Mods will download in the background only while the game is running, at a fixed transfer speed. Please be patient and allow plenty of time for these mods to appear while the game is running. If you don't wish to wait, we recommend choosing some of the smaller mods that are available instead.
Q: I have an issue with SnowRunner crashing/compatibility with mods within SnowRunner
A: As we only provide the backend API that the developers use to implement mod support - for issues loading the content, please contact the game's developers, Focus Home Interactive, directly- support@focus-home.com
Q: I am getting an error message stating 'Not Enough Space' - but I have not subscribed to any mods yet.
Consoles only have limited space (1GB) allocated for mods across all games - regardless of how much free storage you have. You may need to check what you have installed on your console and remove some things to find the space. Also, some of the Focus Home mods are close to 1GB big, so you may only be able to have 1 mod installed at a time due to the space limitation.
Clearing your cache, or reinstalling the game, can sometimes fix issues around this.
Q: I am seeing a 401 error code in SnowRunner on XBOX / PS4
A: This error usually appears when there is an issue contacting SnowRunner's servers. Please ensure you have an active internet connection and try again. If you are still having issues, please contact Focus Home Interactive directly for support - support@focus-home.com
Q: The mods option is grey and I cannot select it
This issue can be caused by the option 'Allow User-generated Content' being disabled in the console's settings.
This issue can be caused by the use of child accounts that fall into the age bracket of 15 years old or younger on Xbox, or 13 or under on PlayStation. Microsoft does not provide us with exact dates of birth for privacy reasons - they only provide us with an age range (i.e. 10-14) - as such legally we must reject the login request as we don't know if its the child is above or below the age of 13 in order to comply with COPPA laws.
if an adult account is failing the check they are signed into more than one Xbox Live account, which is why a lot of games suggest logging out of all other accounts prior to starting a particular game to prevent issues like this. If 2 users are logged in for example and one is marked as Child and one Adult, it's best for us to reject the login request as we don't know if its the Child or the Adult playing.
Q: I am seeing a 401 error code in SnowRunner on PC
A: Mods are currently not available on the Test / Preview server of SnowRunner. If you are using the mainstream version, the typical fix for this issue is to force Snowrunner to reauthenticate. You can do that by deleting the following file and restarting the game: C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\au - you must have a legal copy of the game for mods to work.
Q: The authentication code is not working
A: The security code is only valid for 15 minutes, and you can only request one code every 15 minutes. Please wait for a while, then restart the game and try again after 15 minutes. If you still have issues, please contact us by clicking here.
Q: I did not receive an authentication code
A: Please check your spam/junk folder, and wait a few minutes for the code to arrive. If the code is not in your spam/junk folder that likely means you misspelled your email. Please wait for 15 minutes, then trying again, ensuring you are entering your e-mail address correctly - common mistakes we are seeing in our logs are;
- Users putting spaces or other invalid characters in their e-mail address - e-mail addresses cannot have spaces.
- Users using commas instead of dots in their e-mail address
- Users mis-spelling their e-mail address by mistake and not realizing
- Users not putting the .com on the end of their address, or using .com when the address has another extension, such as .co.uk
Note the security code is only valid for 15 minutes, and you can only request one code every 15 minutes. Please wait for a while, then restart the game and try again after 15 minutes. If you still have issues, please contact us by clicking here.
Q: I am seeing a 422 error code when authenticating
A: The error code 422 usually means something was malformed when it was entered into one of the boxes.
- Users putting spaces or other invalid characters in their e-mail address - e-mail addresses cannot have spaces.
- Users using commas instead of dots in their e-mail address
- Users mis-spelling their e-mail address by mistake and not realizing
- Users not putting the .com on the end of their address, or using .com when the address has another extension, such as .co.uk
- This may mean that you are entering your email when you should be entering a 5 digit authentication code, or the authentication code you are entering is not valid. Make sure the authentication code you are entering is exactly 5 digits long (i.e. ZAOYC). If that doesn't work we recommend you exit the game and start again, entering your email then authentication code
Q: I am seeing Error Code 0 when selecting the mod menu
A: If you're seeing "Error Code 0: Connection Timed Out," then this usually means your game is unable to contact SnowRunner's servers for any online service and isn't a mod.io issue. Check that your PC or console is connected to the internet, and is not being blocked by a firewall. Also check to see if you find other online features, such as multiplayer, that are also not working - if this is the case, you will need to report this to the developers directly at snowrunner@saber3d.com
Q: I am seeing Error 10001 or Error 10005 and mods will not download
We have been investigating the cause of this error and have established that these errors are not occurring within the mod.io network or infrastructure.
SnowRunner proxies requests through their own servers before passing these along to mod.io. The developers are aware of the issue at their end however there is no one fix and each issue will need to be diagnosed individually as there may be several different causes specific to you.
One common cause could be the use of a VPN, proxy server, firewall rules, anti-virus software, or custom DNS service. Please try to eliminate these possible causes first.
10001 error means that the request has failed due to unknown reasons.
10005 error means the request timed out.
Having spoken to the team, they have asked that anyone facing issues with these error codes please contact their support team, at snowrunner@saber3d.com. They will then check their logs to try and assist you with this issue.
Q: I am using the Epic Games Store version and the mod menu says it is 'offline'
A: If you are using the PC version of the game then one thing to try is to force Snowrunner to reauthenticate;
1. Close SnowRunner
2. Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
3. Delete the authentication.json file
4. Restart SnowRunner
5. Log back into the mod menu
417 comments
I’m on Xbox and on my mod menu I do not have most of the other mods that Everyone else has like the IX wrecker and other mods why is this?
6
This is the second question in the FAQ :)
6
Im also looking for the ix wrecker. Tomcat shows it being available but Ive subscribed to it and its not showing on my xbox. Why is it there for him and not us?
2
Some mods have been delisted as they have issues, I believe. This is a question for the developer though.
2
Not delisted, mods disappear from approved list after update since we need to re-test and make sure that all works properly after update
2
I recently have been having issues with riskys buggy that just got added to the mod menu.. everytime i try to load up my game it automatically crashes... I've never had this issue before.
1
can we get console mods we actully like pls like can yal make a system of like the mod we like the most gets tested first before the mods we dont like and also can i go like look at a list of the console mods in order to be tested or some
1
mod.io don't decide which mods are allowed on consoles, this is covered in detail in the FAQ.
1
Erro 422
3
Please see last answer in the FAQ
1
It keeps telling me unable to verify account mod permission. User generated content is restricted on your account..... ps4 btw
1
Please contact Focus Home Interactive directly for support - support@focus-home.com
1
I still haven’t received an authentication code I did everything accordingly it’s been 19 minutes , lol
5
any luck? im having the same issue
2
UPDATE: Gmail is Down, that’s why I haven’t got a code emailed to me
2
Ok thanks
2
My xbox sits on the authenticationg screen and constantly tries to send an e-mail but it never does why is this.
5
This is answered in the FAQ.
1
Where? Thank you.
1
I’ll enter my email and get the screen to put in my authentication code, but I never get a code sent to my email, haven’t gotten an email in the past half hour trying to create an account
1
Same
1
I can't find it in My spam email or junk what do i do? I am on ps4 btw
2
Same hear, nothing so far
1
Will there be specific brands people can make modded vehicles with, like Chevrolet
1
no not for xbox/ps4
0
How do i start a modded map i cant figure it out?
1
Go to new game then select custom scenarios to get to mod maps u have subscribed to and make sure u enable the mod before doing anything otherwise it won't work
2
Can I subscribe to mods on the website and have them appear in game
6
So I never received my activation code... I've tried 3 times now each waiting about 20min before trying again, does this mean I now have to wait 24 hours and try again??
3
You may get a code when you retry. 24 hours is our current estimate for the issue to be fully resolved - but hopefully sooner. We will share more when we can.
1
It doesn’t give me the security code :( I play on ps4
2
Same. I been waiting for over hour already
1
Me too, won't work
2
This is so rediculous considering you can already have an acoount but cannot verify on ps4.
Do your jobs you lazy and pathetic ****
2
I have not received my verification email yet either, it is nearly 8:45 pm where I live, has anyone found out what the problem with this is? If so could you please share. I have roughly an hour during the week after work for recreation, yet ive been trying to try out these console mods for nearly 2 hours, like everyone else just want to enjoy this feature. If they know it is an issue, why are they not responding on here and at very least personally give those of us with this problem a code that will work instead of leaving us in limbo. Bad enough the months everyone has waited for mods on console now because I own a PS4 I can "check again" in 24 hours and see if ill be gifted a freaking code to allow me this? Bad form devs... just bad form...
5
Yeah they could start f-ing giving out the codes on here or pm.
People are just lazy, pathetic and careless.
1
It's not possible for us to manually issue codes, the system does not work like that. Even if we could, over 50,000 new users have attempted to authenticate in a short period of time. Even if just 10% have an issue, there is far too many users to issue codes manually and individually. The team are working *incredibly* hard right now to resolve this and we ask for your patience.
3
And can someone please explain why console brand matters when it comes to receiving an email on the computer?
1
Ikr its absolutley retarded
Waited for this update since mudrunner
3
it seems that when it comes to games that appear on pc, since the xbox is the adopted sibling of the pc, then ps4 owners are always after thoughts, as long as the majority of customers are satisfied. from the comments the only logical conclussion is that almost all snowrunner players are on ps4, thus why there is such a high demand causing an "influx"
4
Xbox supports Single-Sign-On (SSO) authentication, which means an e-mail isn't needed at all where supported. Authentication on PS4 works slightly differently - but the issue isn't because of PS4 specifically.
1
The issue isn't related to consoles or brands - it's an issue with our e-mail service provider, and the sheer unprecedented volume of emails sent. This will be resolved ASAP.
2
Saying try again in 24 hours is not asap
1
Well tyvm. Apparrenty abbab pays off
1
Given we can't predict when the issue will be resolved, all we can do is give you a conservative estimate. It's in nobody's best interests, certainly not ours, to resolve things any slower than "ASAP" - I understand you're frustrated but we're working as hard as we can to solve the issue.
4
Any of yall still waiting??
1
The issue should now be resolved, but you may need to give it 15 or so minutes before attempting to request a new code, see update above.
1
Yeah
2
You have mods yet watermellon?
1
Ich😑
2
Still no codes for ps4 been waiting since 10am Australian time
2
Please refer to the FAQ above.
1
I can’t get mods
4
I accidentally had a mod truck enabled when I went into my main ps4 save game. Sold a std truck I owned and my cash went from plus 30k down to minus 4.8million. Is there anything I can do?
2
This is a function of one of the mods - you will need to disable that mod.
1
Yeah was voron one i think. You've got rid of it now.
2
It’s working now ! Thanks a lot , everybody , just be patient , it will work !
2
Still nothing dang it
4
What time does mods release
2
U don't have mods yet thats weird i have mods not alot but im able to use whats there
2
So snowrunner.mod.io doesn't work for consoles
0
Yes, it does, but you can do everything through the mod menu, and only mods that are validated to work on consoles will appear on consoles - there are only a limited number (around 30) approved currently.
2
Ok i understand now appreciate it
1
Im on ps4 and when I delete all mods it still says I don t have enough memory when the browser says I have 3870mb and on my ps4 I have 608gb please advise how to fix this
3
Yea same here deleted loads of stuff off my PS4 but still says the same thing 😡
1
This is answered in the FAQ.
1
Ive no Mod subbed or activ and the smallest mod dosnt install
2
Please report this to support@focus-home.com
1
No it’s not, it says delete some stuff from console? I’ve done that and can only install less then 1mb NO OTHER MODS!
1
How do I delete the mods? I am on PS4, have 5 trucks and it says I am out of memory. Nothing I do seems to resolve the issue. I can’t download anything else. This is the first time I have modded a game - what is the fix?
1
Simply unsubscribe from the mod menu.
2
Ya same here the first time downloading mods was ok . After unsubbing and testing other mods i have the same massage with no space . All mods deactivated and unsubbed over 4000mb space for mods but nothing works
2
It’s just keeps saying unknown error when I try to download any mod
3
Hi, please report this to support@focus-home.com
2
still doesn't even come close to resolving issues, please can we get some actual support lines intstead of just staving us off with 'guides'
2
If you need help that isn't covered in the guide, then you should contact customer support with the details. If the issue is with the game, e-mail support@focus-home.com - if it is with the mod.io website or technology, use the "Contact" link in the footer.
1
How do i get code for mods
0
This is answered in the FAQ.
2
как подписпться?
1
Is disabling mods the same thing as deleting them? I am trying to address the “not enough memory issue” on PS4 pro. This is madness that I can’t have a few mods simultaneously.
1
Consoles have inherent limitations in hardware. Disabling them stops them working in game but keeps them on your storage drive to quickly reactivate.
1
I can‘t download on PS5 Z-4266 Offroad Truck - Crew Cab because i don‘t have enough memory space. And I‘ve nothing else downloaded. What is the issue? Not enough memory space isn‘t a issue
2
I got the same problem
2
Same for me. That is what was throwing the memory errors for me as well.
1
Im on PS4 snowrunner is saying that i don't have enough space for mods i have 4171.9 MB free how do i fix it?
1
Please see the FAQ above.
2
What i dont get is ill have a couple of mods running and ill be in game for five minutes and it will kick me from the game all the way back to the home screen. But if i have all mods turned off the game runs fine. I need an explanation.
1
Please report this to support@focus-home.com
1
Im on xbox and i made my mod.io account and went on my xbox and clicked on mod browser it says enter email so i did now its loading and says authentication at the top ive been trying since they came out
3
The same thing is happening to me
2
Does anyone know how to delete a mod once it’s installed on Xbox. A mod that I downloaded was removed and when I try to play co-op, he can’t play because the mod was removed by the devs. I’ve tried disconnecting from the internet like it says when “clean up” but it’s still installed.
1
I have waited an entire day and I still haven't gotten the security code after I restarted it for 15 minutes
1
You can request a new code - there is no need to wait any longer than 15 minutes if you have not received one by then simply close the game and restart it, and try again. Make sure you are using a valid e-mail address and have typed it correctly.
1
And i hav a account
1
I have emailed the support address twice about a warning message of not enough space. I am showing 4000MB of free space. I am also not able to download anything past 100MB. Why? On a PS4.
2
I’m having the same issue and haven’t been able to get any answers I had the two ix wreckers then got the message for trying to dl frogs crawler so I unsubscribed to the ix trucks thinking it would free space now I can’t redownload them or any over 100mb??????? Help once u have them life’s not the same haha
1
Same for me
1
I progressed my Snow Runner on my 2nd save file and the mods load up to the 1st save file. Is there a fix to this or am I just not going to be able to play the mods on save I did all my progress on?
1
So the verification code on ps4 is still broken, been trying for a while now and I followed the FAQs to a T and dont tell me i misspelled my email cause I have been using it for over 10 years. Yall dropped the ball on this launch
3
Same thing is happening to me
1
We're getting a lot of messages exactly like this - insistent they are entering correctly - and when we dig deeper we're finding people are making typos without realising, and even missing the .com from the end thinking its not needed, and things of that nature. We're monitoring and running every test we can and there are no issues on our end.
1
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