I am seeing a "Failed to connect to mod.io" message on PC (Epic Games Store)
If you are using the Epic Games PC version of the game then to fix this error, you must force Snowrunner to reauthenticate;
- Close SnowRunner
- Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
- Delete the authentication.json file
- Restart SnowRunner
- Log back into the mod menu
I am seeing Error 10001 or Error 10005 and mods will not download
We have been investigating the cause of this error and have established that these errors are not occurring within the mod.io network or infrastructure.
SnowRunner proxies requests through their own servers before passing these along to mod.io. The developers are aware of the issue at their end however there is no one fix and each issue will need to be diagnosed individually as there may be several different causes specific to you.
10001 error means that the request has failed due to unknown reasons.
10005 error means the request timed out.
Having spoken to the team, they have asked that anyone facing issues with these error codes please contact their support team, at email@example.com. They will then check their logs to try and assist you with this issue.