SnowRunner

SnowRunner

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Fixing 'Failed to connect to mod.io' on PC

How to fix the issue that occurs in rare situations since Update 4 on the Epic Games Store version of SnowRunner

82 comments

Posted by on (updated ago)


I am seeing a "Failed to connect to mod.io" message on PC (Epic Games Store)

If you are using the Epic Games PC version of the game then to fix this error, you must force Snowrunner to reauthenticate;

  1. Close SnowRunner
  2. Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
  3. Delete the authentication.json file
  4. Restart SnowRunner
  5. Log back into the mod menu

I am seeing Error 10001 or Error 10005 and mods will not download

We have been investigating the cause of this error and have established that these errors are not occurring within the mod.io network or infrastructure.

SnowRunner proxies requests through their own servers before passing these along to mod.io. The developers are aware of the issue at their end however there is no one fix and each issue will need to be diagnosed individually as there may be several different causes specific to you.

10001 error means that the request has failed due to unknown reasons.
10005 error means the request timed out.

Having spoken to the team, they have asked that anyone facing issues with these error codes please contact their support team, at snowrunner@saber3d.com. They will then check their logs to try and assist you with this issue.

82 comments

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SU
suttorad @suttorad

Thanks man, but in my situation is little hiccup. I followed your instructions but nothing happened. I deleted authentication.json file, then restart game but again, mod.io offline but I can stil see my instaled mods. So can You help me with this? Thanks

FileTrekker
FileTrekker @filetrekker

Make sure you're in the correct directory and have deleted the authentication.json file, there's no possible way you'll still be logged into the menu if that file has been deleted.

SU
suttorad @suttorad

Thanks, but I solved this. I must restart computer after deleting.

DARK1623956521
DARK1623956521 @dark1623956521

i did but it did nothing

FileTrekker
FileTrekker @filetrekker

This is for the Epic Games Store version only. Are you seeing a different error? It is more likely to be genuine (i.e. problems with firewall, internet connection, etc.) if Steam.

ME
metro0212 @metro0212

its dont work ((

JS
JuckSparow34 @jucksparow34

I subscribe to modded maps that I like, but I can't load them in my game, it still gives the same error, please update

NX
NeX2Core @mickey669

Hi guys,
I have an error 10005 which prevents to download or update the mods. I tried removing them directly in-game or on this mod.io site but nothing helped.
I also tried what you describe here because at some point the connection was not established.
I also delete the cache in the folder shown here.
Nothing helps, I still have this 10005 request timed out error.
Please someone has already had this problem and would know how to fix it. I've been on it for 2 days ... :(

FileTrekker
FileTrekker @filetrekker

Can you contact support@mod.io - thanks!

DA
dannymartin4730 @dannymartin4730

i love that we cant thumbs down, ONLY your posts.... nice

ID
IsDrake @isdrake

did you manage to fix it? I have this problem too

GR
gryffindarkbreed @gryffindarkbreed

Mod.io hates people who don't have the worlds fastest internet, so if you go over 15 minutes to download, you get disconnected.

DARK1623956521
DARK1623956521 @dark1623956521

I did this and it did nothing at all does this work with the steam version??

S
Shabba78 @shabba78

Hi,trying on this topic as well.
I have issues downloading mods with the Steam version. I always get the error 'failed to download, unknown error, code 10001'. It happens with every single mod.
Reinstalled the game, tried different accounts, tried adding from mod.io instead via game menu, deleted mod.io folder etc. Send an e-mail to the support but you guys only asked for IP and after that the communication was done.
Can someone please help me to solve this?

FileTrekker
FileTrekker @filetrekker

We have been investigating the cause of this error and have established that these errors are not occurring within the mod.io network or infrastructure.

SnowRunner proxies requests through their own servers before passing these along to mod.io. The developers are aware of the issue at their end however there is no one fix and each issue will need to be diagnosed individually as there may be several different causes specific to you.

10001 error means that the request has failed due to unknown reasons.
10005 error means the request timed out.

Having spoken to the team, they have asked that anyone facing issues with these error codes please contact their support team, at help@saber3d.com. They will then check their logs to try and assist you with this issue.

S
Shabba78 @shabba78

Thank you for the reply. I will contact Saber3d to see if they can provide any fix.

ED
edgarwells78 @edgarwells78

And here is what they respond with :

Hello.

Please, reach mod.io support with this info.

It seems that their side has some kind of conflict with your IP.

Here is the link: Mod.io

FileTrekker
FileTrekker @filetrekker

As mentioned each issue has to be diagnosed individually, but as 10001 and 10005 are errors returned by SnowRunner first (and requests are proxied) this isn't often or always the case and so you the steps would be to contact Saber3D first and if it is a mod.io issue, to follow the advise you were given, so this is correct but only in your particular case and there is no one general advise here.

ED
edgarwells78 @edgarwells78

OK understood, thanks for the update and have responded to your support as advised

ED
edgarwells78 @edgarwells78

Any updates on these "individual errors"

I reported my issues last week, still unresolved, I was told by Saber that it was a mod io ip address issue, I provided this to your support as requested and as yet no update.

Curious as to how this is an IP issue because if I try and download manually from the site it works, if I try and download a small-sized mod, it works via mod io, but any larger file sizes will fail.

As this BS continues, can anyone direct me to definitive manual mod install instructions?

ID
IsDrake @isdrake

how do you download and install mods manually?

ED
edgarwells78 @edgarwells78

That was my question, it would appear to me that if you could miss out the whole mod io part of this process then there would be no issues, regardless of which party is to blame for the current issue.

S
Shabba78 @shabba78

I got in touch with Saber3D, it is clear that it affects more people then just a few individuel cases. They are looking into it :)

MrSpanks
MrSpanks @mrspanks

Error 10005 on PC, Steam, for files over 450+ MB. Saber3D was made aware of the issue last week, but so far no fixes.

FYI: any updates to mods that pass from below 450 MB in size past the threshold issue will uninstall the mod and make you loose all your stuff.

ED
edgarwells78 @edgarwells78

Thanks, I stupidly deleted the mods folder as a first attempt to fix it before realizing there was an issue.
So I can add the EGS version of the game to the list of broken formats, I simply don't understand why it cannot be a standard mod download and manually place it into a mod folder ala Farming sim rather than these Mickey Mouse third party mod hosters.

FileTrekker
FileTrekker @filetrekker

Please see the guide, it explains 10001 and 10005 and who you need to contact.

DA
dannymartin4730 @dannymartin4730

look, what were saying is this pass the buck crap is getting old, we expect **** to work. it worked before, theres literally no good excuse for it not to be functioning, we pay good money for these games and you people act like this is just trivial as its part of your work day. whatever your hobby is, they dont give you ******** reasons for not being able to provide the expected service. the apoologize anbd try to make it right. this is far from what support has become "submit ticket" never to be heard from. why even bother?

FileTrekker
FileTrekker @filetrekker

I understand your frustration, but you have to understand I work for mod.io and not the game's developers (Saber3D / Focus Home) - as the issue is not on the mod.io end and it's a game issue, you need to contact the game's developers directly for support, which is what the guide explains for you to do.

DA
dannymartin4730 @dannymartin4730

Yeah. Sorry. It doesn't matter to me who you're passing the buck to. Or who you work for. I'll never understand why modding is such a mess. Half the mods crash the game the other half of the time the game won't connect to mod.io. we shouldn't have to go to a third party. Every game should natively host the mod platform. It's ridiculous to offer mods and not support it yourself.

FileTrekker
FileTrekker @filetrekker

I'm not sure what I can tell you - if your issue is specifically relating to 10001 or 10005 then (for the very reason you mention, because the game DOES manage and host the connection to the mod platform) you will need to speak to the game's developers and they will be more than happy to diagnose and resolve the connection issue for you. Nobody is refusing to help you.

If you're referring to an error *other* than error 10001 or 10005 then I'm not refusing to help you, you're free to contact support@mod.io or through our support channels and we can try and help, although as of yet you have not attempted to do so, so to say we're refusing to help you before you've tried is a little unfair.

One thing I would say though is that if a mod is crashing the game, that's down to the creator of the mod and there's no practical way for us to fix somebody else's mod for them. What you can do is report that mod through the reporting tool or by contacting us, and if the mod does genuinely break or crash the game, it can be removed and the creator notified.

I'm sorry you feel it's "passing the buck" however, again, the idea is to signpost you to the correct support location to get the help you need quickly. Therefore you'd actually be contacting the *first party* (the game's developers) who are best placed to help you. If we're the best place to help resolve the issue, then we'll happily do so. There's no benefit to anyone to signpost you to the least efficient route.

DA
dannymartin4730 @dannymartin4730

Honestly. There's nothing clear about what's crashing it. But it's been a solid 2 months since my game has been playable. Mods or not.

FileTrekker
FileTrekker @filetrekker

In relation to game crashes specifically, the game developers are, naturally, in the best position to be able to debug and resolve those. If you're not aware of why a crash is occurring, they will have methods of analyzing crash logs and properly debugging that. I'm not a game developer so I obviously wouldn't be able to help there, but again the snowrunner@saber3d.com team will be happy to do so.

DA
dannymartin4730 @dannymartin4730

Just sick and tired of every company passing the buck. It's not us it's (insert company x) contact them. Its become a terrible loop of lacking customer service with covid as a ****** excuse as to why. There's no excuse for it. Even if it isn't your fault. It reflects upon your company. That becomes your problem in my opinion. If the games developer and the mod hosting site can't communicate maybe they shouldn't be working together. I'll never understand how these partnerships work when they just blame things not working on the opposite

FileTrekker
FileTrekker @filetrekker

Hey. So I think this is becoming very circular, so there's not much more I can really add. As far as I can tell you've not attempted to contact our customer service as of yet. We aren't affected by COVID and we have not, and never have used that in any response to any customer service query. I will try and break this down for you though;

When you boot the game SnowRunner, and select the Mod Menu option, the game connects to servers that are hosted by Focus Home Interactive, who are the game's publishers. The mod content on mod.io is proxied through Focus Home Interactive's servers. Effectively this means you are not connected to mod.io servers directly, you are connecting to Focus Home Interactive's. So to use your own example that "Every game should natively host the mod platform" - this is effectively what happens, and your connection is failing to reach Focus Home Interactive's servers.

So nobody in this particular comment thread, or mod.io support, is able to diagnose and resolve the fault because the fault lies between you and FHI's servers. It's because we *do* communicate and work together that we identified this and that's the appropriate place to signpost you. The team at FHI and Saber, in conjunction with us, are fully aware and have specifically requested that we signpost customers with these errors to snowrunner@saber3d.com so they can diagnose and help resolve it for you.

It's not a case of "blame" and it's merely doing the thing you're actually seemingly upset about, which is trying to get you the help you need from the best place possible as quickly as possible. I think the best thing would be for you to try it and see how you get on, as this circular argument, that seemingly is based on an assumption, isn't really benefiting anybody and doesn't get you any closer to a resolution.

ED
edgarwells78 @edgarwells78

Saber3d simply do not respond to their support calls beyond "we will get back to you" in fairness to mod io it would appear that saber are on a one-way mission to stop those of us with issues ever buying their products again, shocking that this is still not resolved after it was reported like two months ago.

GR
gryffindarkbreed @gryffindarkbreed

********. This is 100% a mod.io problem. It disconnects after 15 minutes, every time.

MrSpanks
MrSpanks @mrspanks

The promised fix was NOT implemented in the latest game update and Saber3D is now bouncing responsability back to this site. Unprofessional and inexcusable.

N
Nergal1616802948 @nergal1616802948

no esta el archivo authentication.json ... lo puedo copiar de otro lado? o crear?

S
Sonpenny4455 @sonpenny4455

Me pasa lo mismo pero no soy de epic Games lo descargue desde xbox

SI
sightman @sightman

hey everyone seems we all have the same probleme.
i checked the authentication file and its never been there the first place but sill not able to play online mode
i think mine is a steam version
any ideas please? thx

EE
sEvEraAbleriver @severaableriver

i dont even have that file i have the game pass pc version ive deleted game 3 times even tried manual install and still cnt get mods in and yes i unzipped them with winrar

BR
brianmallonee2000 @brianmallonee2000

My wife and I own PS4 and we are trying to connect to my game to play all our mods are the same and she keeps getting a message saying can't connect to server host due to unapproved mods what does she need to do to fix this issue.

NI
nicomp7a1 @nicomp7a1

i've found the fix on this 10005 error,
first you go to Document>My Games>Snowrunner
right click on the snowrunner folder
and uncheck the read-only box
then click apply then ok

this works for me on files larger than 450mb now i can download the mods flawlessly
hope this help to people that have the 10005 error

GR
gryffindarkbreed @gryffindarkbreed

Doesn't do a ******* thing.

WN
wncol2004 @wncol2004

This Does not fix it. I deleted the .json file and logged back into mod.io and the message returns.
I believe this may have something to do with my snowrunner is on steam and I moved my user files to a different drive.
The game should not have this issue. Serious bug.

i moved my user folders back to my default location and still, I get this error.
It is not constant. I enter mod browser no problem. But the moment i refresh or try to select or search for a mod it gives me the error unable to connect to mod.io I even see on the first page the screen shot of the mods I'm not subscribed to.

------------
Close SnowRunner
Browse to C:\Users\%USERNAME%\Documents\My Games\SnowRunner\base\Mods\.modio\
Delete the authentication.json file
Restart SnowRunner
Log back into the mod menu

V
Volk1627581999 @volk1627581999

Как регистрироваться если нет раздела регистрации в игре

H
Headley @headley

I have the "Failed to connect to mod.io" error and deleting the file helps but only one time. After closing the game after successful login the error happens again. Every single time. File is not protected.

GR
gregbas93 @gregbas93

Anybody solved this problems? i really want to try new mods but the game can't even let me install it manually or even download it offially :(

ED
edgarwells78 @edgarwells78

There is no fix, it was reported to MOD IO and they state it's not their issue, saber I emailed twice and both times they did nothing to solve it.
All they have done is make me uninstall the game as my playthrough had mods.

CZ
ChealonZeang @chealonzeang

you can download paks manually and change to an existing mod's folder, don't delete the json file,then you can load this mod on offline.

MA
MudAndGuts @mudandguts

Pretty sad this error with timeouts still hasn't been fixed sense it arrived with the phase 4 update
Ive actually watched this game get progressively worse as it continues

MA
markus0401 @markus0401

Thx, worked first try without doing anything else

M
Martinw1631281897 @martinw1631281897

Hey man, I have the same error when I try to open co-op to play with my friends. I deleted the authentication.json file in my ".modio folder but it still didn't work. I even tried to delete and reinstall Snowrunner, as well as the Epic Games Launcher but with no succes. Do you have any idea what to try anymore?

Greetings Martin

CH
chrislisstijnhuubke1 @chrislisstijnhuubke1

dit not work just by opening the mods browser the geme crashes

Juke(GG)
Juke(GG) @jukegg

this fixed it for me, thx for help :)

MV
MVShadow @mvshadow

My modsbrowser keeps crashing 😢😢😢

sunny666k
sunny666k @sunny666k

Tried deleting the file, and now this error.
Authentication failed
Error 10001: Connection timed out.

GR
grankin.pavlik @grankinpavlik

Ребят вопрос такой когда в игре захожу в моды игра вылетает ?

FR

bonjour un grand merci pour l'info l'astuce de supprimer la lecture seul dans le fichier snowrunner a fonctionner pour moi

JO
jordan8jp @jordan8jp

So I am getting the 10001error... I have deleted the authentication.json file and still get the same thing can somebody help me

JO
jordan8jp @jordan8jp

I even restarted my PC after deleting the authentication.json file

PO
pointas @pointas

hello , i have the failed to connect to mod.io message errror ,tried the trick up there ,did not do anything im with epic game store

PA
paulmckeeveriii @paulmckeeveriii

same issue

C.
c.wert @cwert

hi, today after update i cannot connect to the mod.io for mods in game, i try to delete authetification file but nothing help, reinstal game dont help. sry my english is bad . Game is on epic.

Graveyard65
Graveyard65 @ronkerkhof

Same problemen. Nothing works . Help

mougabs300
mougabs300 @mougabs300

Snowrunner cannot connect to mod.io (offline) after the update, somebody fix this **** for real !!

AV
avdyukov275 @avdyukov275

не удается подключиться к modio snowrunner

mougabs300
mougabs300 @mougabs300

i contacted help@saber3d.com and here is what they said (Thank you for reaching us.
Right now this is a known issue and we are working on a fix.)
so everybody should be patient untill this matter is solved

MA
MudAndGuts @mudandguts

They aren't working on anything. It's just the same BS generic response
They've had months to resolve this issue

C.
c.wert @cwert

now works again, dont know why, THX

AV
avdyukov275 @avdyukov275

всё нормально исправели заходит

moustif_le_ouf
moustif_le_ouf @moustif-le-ouf

How pathetic saber is, they are able to ruin their game in so many ways, it's impressive.
thanks you very much for the fix FileTrekker :)

MaiklFox
MaiklFox @maiklfox69

Доброе время суток всем уважаемым разработчикам игры СНОУ РАНЕР - огромная просьба добавить в игру, в настройки , возможность изменять путь папки моди.о т.к. от модов папка С всегда переполняется спасибо

RobRock
RobRock @robrock

Tengo problema con mods me da error desconocido error -2. no se como resolver

MO
MOoN?FIRE! @moonfire2

Hello but a good damn idea would be as a mod.io worker you can contact the developers as well that could possibly help

MO
MOoN?FIRE! @moonfire2

And im a kid i paid with my money these things should be working for players

CA
CATC16 @simondeanchristie

Have just come back to snowrunner after not playing for awhile - it did a big update. Now cant log into mod browser - error 401
1) Epic store PC game version
2) Select mod browser of main menu and then askes for my email - which I enter in to get a verification code
3) I DO get sent the code - cut and paste hit enter but wont log ion - keeps coming back with error 401
4) I have tried deleting the authentication.json file - did not work
5) Have disabled my firewall totally - no difference
6) I CAN login my mod.io account though a web browser

Stuffed if I know - going back to FS 22

bl4ckfyr3
bl4ckfyr3 @kushalsv

Can anyone login? I cant get to mod browser.. steam version

R
j0keR1636826907 @j0ker1636826907

Hello guys I have a issue with the mod browser , when j subscribe the mod which I wanna download then after some time I get the error sayin '' failed to install " please suggest me some way so I can use mods in the game

SERGEJJ
SERGEJJ @sergey29

добрый вечер подскажите с ошибкой 10005!? Удалил папку мод и перед подключился к сайту но ошибка не ушла проблема началась с 10 ,02,2022 не могу понять до этого все грузило не плохо а теперь моды выше 300мг не грузить в чем прикол

Eshayy5779
Eshayy5779 @eshayy5779

i have this same problem but on my xbox and im not sure what to do. When i click on the mod browser it has a no signal sign and says failed to connect to mod.io even though i have an account

66
6699 @6699

Попробуйте это, мне помогло. По идее искал решение совсем другой проблемы, а именно чтоб обновления Windows качались быстрее. До этого было максимум 3мбит/сек. Сейчас практически без ограничений. Моды с этого сайта также качались на скорости около 3мбит/сек и часто вылазила ошибка 10005. После выполнения данной операции около 100мбит/сек. Я в восторге, всё качается мгновенно. Поехали - Откройте реестр, идите по пути HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp
Создать > DWORD32 Value. Название дайте TcpAutotuning , значение 1. Если помог, напишите здесь)